A little room to decide.

Try your shoes on a clean indoor surface while deciding. Keep the original packaging, and avoid outdoor wear or marks on the soles until you know they are right for you.

Your return window

You may request a return within 30 days after delivery. Shoes must be unused and returned in their original packaging. Indoor try-on is welcome, provided the shoes remain clean and unmarked.

How to return a pair

You can first contact [email protected] or 1-858-733-1887 for help. Include your order number, the item and your reason for returning it. Contacting us first helps us match the return and arrange postage when the issue is our responsibility; it is not a condition that removes your right to an otherwise eligible return.

Pack the shoes securely in their original packaging and include your order number and contact email. Send eligible returns to:

Use a trackable service and retain the receipt until your return is resolved.

Who pays return shipping?

We cover return postage for a quality defect, an incorrect item or damage in transit. Contact us with a description and, where helpful, photographs so we can arrange the appropriate return method. For a change of mind, an unwanted color, or a size choice that does not work for you, you pay return postage.

Inspection and refunds

After the return arrives, we inspect it within 3–5 business days. If it meets the return conditions, we initiate the refund to the original payment method after approval and send a confirmation. Your bank or card issuer determines how long the credit takes to appear after we initiate it.

For an eligible return, we refund the returned item’s purchase price and applicable tax. Original standard shipping charges are not refunded for a change-of-mind return. When the return is due to our error, a quality defect or transit damage, any original shipping charge attributable to the affected item is also refunded. We do not charge a restocking fee.

Exchanges and cancellations

To change a size or color, return the eligible pair and place a separate order for the one you want. Contact us as soon as possible if you need to cancel or change an order. We can cancel before dispatch when processing allows; after dispatch, our normal return process applies.

If something is wrong

Please tell us about a damaged or incorrect item as soon as you notice it, so we can help preserve useful details. This request does not shorten the 30-day return window or any rights available under applicable law.

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.