Good questions. Clear answers.
Are the sizes U.S. women’s sizes?
The size selector uses the marked size for that shoe. Check the table on its product page: some styles use EU sizing, while others use a different numeric scale. U.S. references appear only when a style-specific conversion is available.
How should I measure for a pair?
Measure both feet while standing on paper, from heel to longest toe. Use the larger measurement and compare it with that style’s chart. A chart labeled shoe length describes the shoe rather than your foot; compare it with a similar shoe you wear and allow room for your toes.
Will every style fit the same?
No. Shape, upper material and construction vary. Do not assume your marked size will be identical across all shoes. Contact us with the style name and your measurements if you need help interpreting a chart.
Where can I find material information?
Each product page lists the material and construction information available for that pair. We avoid treating all shoes as leather or making performance claims that the product details do not support.
Can I try shoes on before deciding?
Yes. Try them on a clean indoor surface and keep the original packaging. To remain eligible for a return, the shoes must stay unused, clean and unmarked. Avoid outdoor wear while checking the fit.
Where do you ship, and what does it cost?
We ship to physical street addresses in the contiguous 48 U.S. states. Standard shipping is free on orders of $59 or more after discounts, before taxes; below $59 it costs $6.99. We do not deliver to P.O. boxes, Alaska, Hawaii, territories or APO/FPO addresses.
When should I expect my order?
Processing takes 1–3 business days. After dispatch, standard shipping transit takes 2–7 days. These periods are separate. Delivery dates are estimates; see the Shipping Policy for delay information.
How do returns and refunds work?
Request a return within 30 days after delivery. We cover return postage for a quality issue, an incorrect item or transit damage; you cover other return reasons. Send eligible unused shoes in their original packaging to WhimsyWorks LLC, 23502 16TH AVE S APT 1203, DES MOINES WA 98198-8098. We inspect returns within 3–5 business days after receipt and initiate approved refunds; your bank determines when the credit appears.
How should I care for my shoes?
Follow any care instructions included with your pair. Use a gentle approach suited to its listed material, check a hidden area first, and let damp shoes air-dry away from direct heat. Do not machine-wash unless the pair’s own care instructions explicitly allow it.
How can I get in touch?
Email [email protected], call 1-858-733-1887 or use our Contact page. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.