Shipping, step by step.

Here is what to expect between choosing your shoes and receiving them.

Where we deliver

We ship to street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations. Please use a physical street address rather than a P.O. box.

Processing and transit are separate

Order processing takes 1–3 business days, excluding weekends and holidays. After dispatch, standard shipping transit takes 2–7 days. These are separate periods; the transit estimate begins after processing is complete.

Timing is an estimate rather than a guaranteed delivery date. Weather, carrier disruptions and an incomplete address may cause delays. If we learn that shipment will be delayed beyond the stated processing period, we will contact you with the revised timing and the option to cancel for a refund rather than accept the delay.

Standard shipping costs

Orders of $59 or more: free standard shipping.
Orders below $59: $6.99 standard shipping.

The threshold is based on the merchandise subtotal after any discounts, before taxes and shipping. Your shipping charge appears in your bag and at checkout.

Tracking and address changes

We send shipment information to the email address used at checkout when your order is dispatched. Check your address carefully, including the apartment number and ZIP code. If you spot an error, contact us promptly; changes may no longer be possible after dispatch.

If a package needs attention

If tracking stops moving, a delivery is missing, or the package arrives damaged, email [email protected] or call 1-858-733-1887. Keep any packaging and photographs of damage so we can review the issue. A carrier scan does not prevent you from contacting us for help.

Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.